Customer Complaint Management Procedure

To get information about any issue concerning your shipment, or to submit a related request/complaint, please follow the procedure below:

1. Call (0030) 210 8190000 or (0030) 211 5005000 and say the word "Representative" to the phone gateway.
2. A specialized employee will answer your call and record your request, so that the relevant department can be informed.
3. Afterwards, you will be contacted by the employee responsible for managing and resolving your issue.

You can contact us for issues such as, indicatively:

• release of shipment delivery from a cash-on-delivery amount,
• delayed delivery of a shipment,
• billing issues,
• loss or damage of a shipment,
• service issues from the ACS store that served you.

It is important to have the shipment tracking number available when you contact us.

The Customer Service Department's operating hours are Monday to Friday, 08:00–20:00, and Saturday, 08:00–15:00. In addition, you can submit your request 24 hours a day, 7 days a week, via the acscourier.gr, by selecting "Contact" on the homepage.